Request For Refund

Dear Valued Customer,

We are sorry to hear that you have encountered an issue with your recent purchase from Volkaz Shopping. We understand that mistakes can happen, and we are committed to providing excellent customer service to ensure your satisfaction.

If you have accidentally transferred money to our bank account and would like to request a refund, we have a straightforward refund process in place. Please note that a 5% deduction will be applied to the total refund amount to cover administrative and processing fees.

✅ To initiate the refund process, please follow the steps below:

1. Send an email to " volkazshopping@gmail.com " stating your refund request and providing the following details:

        ☆ Your full name

        ☆ Order number

        ☆ Date of the transaction

        ☆ Amount mistakenly transferred

        ☆ Your Bank Account

✅ After Emailing:

☆ Our dedicated refund team will review your request and verify the details provided.

☆ Once your refund request is approved, we will process the refund within 7 working days. The refund amount will be the original amount transferred minus the 5% deduction.

☆ You will receive a confirmation email once the refund has been successfully processed.

☆ We strive to make the refund process as smooth as possible. However, please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank's processing times.

---------------------------------------------------------------------

If you have any further questions or need assistance with the refund process, please do not hesitate to contact our customer support team at " volkazshopping@gmail.com " or 0947829547. We are here to help.

Thank you for choosing Volkaz Shopping. We appreciate your understanding and look forward to resolving this matter to your satisfaction.

Sincerely,

Kalab Tamirat
Customer Support Team
Volkaz Shopping